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Frequently Asked Questions

I know that starting therapy can bring up a lot of questions. This page is here to give you clear, honest answers so you feel informed and supported from the very beginning. Still wondering about something? Reach out anytime, I’m happy to help.

How do we get started?

The first step is to contact me. From there we can chat via email or set up a 15–20 minute phone consultation. This will give us a chance to talk through your concerns, answer any initial questions, and see if we’re a good fit.

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If we decide to move forward, we’ll schedule an intake session.

Do you accept insurance?

Yes! I am currently in-network with the following insurance providers:

  • Aetna

  • Ambetter

  • AmeriHealth

  • Anthem

  • Buckeye

  • CareSource

  • FrontPath

  • Humana

  • Medicaid (Ohio)

  • Medical Mutual

  • Molina Healthcare

  • Paramount

  • UHC Medicaid

If you’re unsure about your coverage or have questions about copays or deductibles, I’m happy to help verify your benefits during the consultation.

What ages do you work with?

I primarily work with teens and young adults, along with adults navigating anxiety, perfectionism, burnout, and life transitions. My approach works best with clients who are ready to reflect, talk openly, and build practical skills for lasting change.

What is your availability for sessions?

I currently see clients Monday through Thursday, with a mix of daytime and limited evening appointments. Those later spots tend to fill quickly, so if you're hoping for evening session and one isn’t available right away, we can begin with a daytime session and I’ll gladly add you to my waitlist for your preferred time.

For school-aged clients, I’m happy to provide attendance letters if needed. I also offer virtual sessions for Ohio residents, which can be a convenient option during the day for teens and young adults.

How long are the therapy sessions?

Therapy sessions typically last 45–60 minutes. Intake sessions may last up to 90 minutes.

What approach do you use in therapy? What if it doesn’t work?

I blend evidence-based approaches like CBT, DBT skills, EMDR, and nervous system focused work. Some sessions are skill-building. Some are deeper pattern work. Often, they’re both.

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If something doesn’t feel helpful, we talk about it. Therapy isn’t rigid, it’s collaborative. We’ll adjust the approach so it fits you, not the other way around.

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If you ever have questions or concerns, you’re welcome to reach out between sessions via email or Simple Practice.

How long will someone be in therapy?

There’s no one-size-fits-all timeline when it comes to therapy. Some clients benefit from short-term support focused on specific goals, while others may need longer-term care depending on their needs, experiences, and progress.

I typically recommend starting with bi-weekly sessions to build rapport and create consistency. Along the way, I check in regularly to share updates, assess progress, and adjust goals as needed.

The overall goal is to help each client feel more confident, equipped, and supported in navigating life’s challenges, both in and outside of the therapy space.

What if I don’t have insurance or my insurance isn’t accepted?

If you're not using insurance, I offer private pay options and a limited number of sliding scale spots to help make therapy more accessible. These spots are reserved for situations where there’s a strong clinical fit, and availability may vary.

If I’m unable to offer a sliding scale spot at the time, I’m happy to provide referrals to trusted providers who may better fit your financial or insurance needs.

Caitlin Keener, MSW, LSW
Safe Enough to Open Up. Honest Enough to Grow

Rooted Therapeutic Healing

5800 Monroe Street | Suite A9 | Sylvania, Ohio 43560

(419) 309-5402

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